Privacy Policy

At Sheel Jewellers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By accessing or using the Sheel Jewellers website, you agree to the practices described in this Privacy Policy.

SECTION 1 - ABOUT SHEEL JEWELLERS

Sheel Jewellers is a trusted jewellery business based in Karnal, Haryana, with more than 50 years of experience in the jewellery industry. We value the trust of our customers and take appropriate measures to protect the information provided to us.

SECTION 2 - INFORMATION WE COLLECT

When you browse our website, contact us, create an account, or place an order, we may collect certain information, including:

Personal Information

  • Full name
  • Billing and shipping address
  • Mobile number
  • Email address
  • Order and transaction details
  • Information provided when you contact our customer support team

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website usage and browsing activity
  • Date and time of access

This information helps us improve the performance, security, and functionality of our website.

SECTION 3 - HOW WE USE YOUR INFORMATION

We may use the information collected from you to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Process payments and related transactions
  • Send order confirmations and shipping updates
  • Respond to your enquiries and requests
  • Provide customer support
  • Manage returns, exchanges, and refunds
  • Improve our website, products, and services
  • Personalise your shopping experience
  • Prevent fraudulent or unauthorised transactions
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where you have provided appropriate consent

SECTION 4 - PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers.

Sheel Jewellers does not ordinarily store your complete debit card, credit card, banking, or other sensitive payment credentials on its own servers. Payment information is handled by the applicable payment gateway in accordance with its security and privacy practices.

Customers should review the privacy policy of the relevant payment provider for further information about how payment information is processed.

SECTION 5 - SHARING OF INFORMATION

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processing partners
  • Courier and logistics companies
  • Website and hosting service providers
  • Technology and IT service providers
  • Customer support providers
  • Professional advisers, where required
  • Government authorities or law-enforcement agencies when legally required

We only share information that is reasonably necessary for the relevant purpose.

SECTION 6 - COOKIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website functionality
  • Provide relevant content or marketing, where applicable
  • Maintain website security

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

SECTION 7 - MARKETING COMMUNICATIONS

With your consent, we may use your email address or mobile number to send information about:

  • New jewellery collections
  • Special offers
  • Promotions
  • New products
  • Important updates from Sheel Jewellers

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option included in applicable marketing communications.

SECTION 8 - DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security.

SECTION 9 - THIRD PARTY WEBSITE

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Sheel Jewellers is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

SECTION 10 - CHILDREN PRIVACY

Our website is intended for general customers and is not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.

SECTION 11 - DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records
  • Providing customer service
  • Meeting accounting and tax requirements
  • Resolving disputes
  • Preventing fraud
  • Complying with legal obligations

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

SECTION 12 - YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise concerns regarding the handling of your personal information

To exercise any applicable rights, please contact us using the details provided below.

SECTION 13 - CHANGES TO THIS PRIVACY POLICY

Sheel Jewellers may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws.

Any updated version will be published on this page with the revised "Last Updated" date.

We encourage customers to review this page periodically.

SECTION 14 - CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Sheel Jewellers.

Sheel Jewellers
Location: Karnal, Haryana, India
Email: [Enter Email Address]
Phone: [Enter Phone Number]
Website: [Enter Website URL]

We value the trust our customers have placed in Sheel Jewellers for more than five decades, and we are committed to protecting your information with the same care and responsibility.