Terms & Conditions

Terms & Conditions

Welcome to the website of Sheel Jewellers. These Terms & Conditions govern your access to and use of our website, products, services, and online store.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. Please read these terms carefully before placing an order.

If you do not agree with any part of these Terms & Conditions, please do not use our website or purchase our products.

1. About Sheel Jewellers

Sheel Jewellers is a jewellery business based in Karnal, Haryana, India, with decades of experience in the jewellery industry.

We offer jewellery products designed and crafted with attention to quality, workmanship, authenticity, and customer satisfaction. Certain jewellery pieces may be manufactured or finished by our in-house craftsmen and trusted artisans.

Throughout this website, the terms "Sheel Jewellers," "we," "us," and "our" refer to Sheel Jewellers.

The terms "you," "customer," and "user" refer to any person accessing our website or purchasing our products.

2. Acceptance of Terms

By accessing our website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms apply to all users of the website, including visitors, customers, vendors, and other users.

We reserve the right to modify, update, or replace these Terms & Conditions at any time by posting the revised version on our website. It is your responsibility to periodically review this page.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms & Conditions.

3. Eligibility

By using this website, you confirm that:

a. You are legally capable of entering into a binding agreement under applicable Indian law.

b. The information provided by you is accurate, complete, and current.

c. You will use this website only for lawful purposes.

d. You will not use the website for fraudulent, unauthorized, or unlawful activities.

e. If you are purchasing jewellery on behalf of another person or entity, you confirm that you have the authority to do so.

4. Product Information

We make reasonable efforts to ensure that all product descriptions, photographs, specifications, prices, weights, dimensions, and other information displayed on our website are accurate.

However:

a. Product photographs may appear slightly different depending on your device, screen, lighting, or photography conditions.

b. Jewellery may have minor variations due to its handmade or handcrafted nature.

c. Actual product weight may vary slightly from the estimated or displayed weight, particularly where the final jewellery is manufactured after an order is placed.

d. Measurements and dimensions mentioned on the website may have minor variations.

e. Product colours may vary slightly from the images displayed online.

f. Product availability may change without prior notice.

Where applicable, the final product weight and details mentioned on the invoice shall be considered the final transaction details.

5. Jewellery Pricing

Jewellery prices may depend on factors including:

a. Metal type and purity.

b. Gold/silver market rates.

c. Product weight.

d. Making charges.

e. Stone or diamond value.

f. Certification or hallmarking charges, where applicable.

g. Applicable taxes.

h. Discounts and promotional offers.

The prices displayed on the website are subject to change without prior notice.

For jewellery where the final weight is determined only after manufacturing or finishing, the final price may vary from the indicative price displayed at the time of placing the order.

If there is a material difference in the final price due to variation in weight or other applicable charges, we may contact you before dispatch.

6. Gold and Precious Jewellery

For gold, diamond, precious-stone, or other high-value jewellery, the product may be subject to specific terms relating to:

a. Purity.

b. Hallmarking.

c. Certification.

d. Stone/diamond specifications.

e. Making charges.

f. Weight.

g. Exchange.

h. Buyback.

i. Returns.

j. Warranty.

The terms specifically mentioned on the individual product page, invoice, certificate, or applicable policy shall apply to that product.

Where applicable, the customer may be required to provide the original invoice, certificate, hallmark documentation, or other relevant documents to avail certain services.

7. Orders

When you place an order through our website, you are making a request to purchase the selected product(s).

An order shall be considered confirmed only after:

a. The order has been successfully placed.

b. Payment has been successfully received or the applicable payment method has been authorized.

c. The order has been accepted by Sheel Jewellers.

We reserve the right to refuse, cancel, or limit any order at our discretion in circumstances including:

a. Product unavailability.

b. Incorrect product or pricing information.

c. Suspected fraudulent activity.

d. Payment issues.

e. Incorrect or incomplete customer information.

f. Delivery restrictions.

g. Technical errors.

h. Unforeseen circumstances affecting production or availability.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original or appropriate payment method, subject to the applicable payment and banking timelines.

8. Custom and Made-to-Order Jewellery

Certain jewellery products may be specially manufactured, customised, resized, engraved, or made according to customer requirements.

For such orders:

a. Production may begin only after confirmation and/or payment.

b. Customised or made-to-order products may not be eligible for cancellation, return, or exchange except where required by applicable law or where expressly agreed by Sheel Jewellers.

c. Additional charges may apply for customisation, resizing, engraving, special designs, or other modifications.

d. The production timeline may vary depending on the product and level of customisation.

The applicable terms for customised products will be communicated to the customer before or during order confirmation wherever reasonably possible.

9. Payment

We accept payment methods made available on our website from time to time.

You agree to provide valid and accurate payment and billing information.

Sheel Jewellers does not directly store your complete credit/debit card information when payments are processed through third-party payment gateways. Payment processing may be subject to the terms and privacy policies of the respective payment service provider.

We reserve the right to verify transactions and request additional information where necessary to prevent fraudulent or unauthorized transactions.

10. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Delivery timelines are estimates and may be affected by:

a. Courier delays.

b. Weather conditions.

c. Public holidays.

d. Natural events.

e. Incorrect address information.

f. Remote or non-serviceable locations.

g. Government restrictions.

h. Operational or logistical issues.

i. Other circumstances beyond our reasonable control.

The customer is responsible for providing a complete and accurate delivery address, telephone number, and other required information.

Sheel Jewellers shall not be responsible for delays caused by incorrect or incomplete information supplied by the customer.

For detailed information regarding shipping, please refer to our Shipping Policy.

11. Inspection at Delivery

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, tampered with, opened, or otherwise compromised, please notify the delivery personnel where possible and contact Sheel Jewellers immediately.

For claims involving missing, damaged, or incorrect products, we may require supporting evidence, including:

a. Photographs of the package.

b. Photographs of the shipping label.

c. Unboxing photographs or video.

d. Video showing the opening of the package.

e. Invoice/order details.

f. Any other information reasonably required to investigate the claim.

Claims should be reported as soon as possible after delivery.

Sheel Jewellers reserves the right to investigate each claim and determine the appropriate resolution based on the evidence available.

12. Returns and Refunds

Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy.

Different products may have different eligibility requirements depending on their nature, including customised, personalised, made-to-order, engraved, resized, or specially manufactured jewellery.

Before returning any product, customers must follow the return instructions provided by Sheel Jewellers.

Products returned without prior approval, without required documentation, or in a condition that does not meet the applicable return requirements may be rejected.

For complete details, please refer to our Return & Refund Policy.

13. Exchange and Buyback

Where Sheel Jewellers provides an exchange or buyback facility, such service shall be governed by the applicable terms communicated by us at the time of availing the service.

Exchange or buyback value may depend upon:

a. Applicable metal purity.

b. Net metal weight.

c. Current market rate.

d. Stone/diamond valuation, where applicable.

e. Making charges.

f. Taxes.

g. Processing charges.

h. Condition of the jewellery.

i. Applicable deductions.

j. Original purchase documentation.

Exchange and buyback are not automatic rights unless specifically offered by Sheel Jewellers for the relevant product.

The original invoice and relevant certificates may be required.

14. Warranty

Where a product is covered by a warranty, the applicable warranty period and terms will be specified on the product page, invoice, warranty document, or communicated by Sheel Jewellers.

Warranty generally applies only to manufacturing defects or issues specifically covered by the applicable warranty.

Unless expressly stated otherwise, warranty does not cover damage caused by:

a. Accidents.

b. Improper handling.

c. Negligence.

d. Physical impact.

e. Improper storage.

f. Normal wear and tear.

g. Scratches.

h. Damage caused by chemicals, perfumes, cosmetics, or cleaning agents.

i. Exposure to water or moisture where unsuitable.

j. Unauthorized repair or modification.

k. Loss or damage caused after delivery due to misuse.

The warranty does not affect any rights available to consumers under applicable law.

15. Jewellery Care

Jewellery should be handled and stored carefully.

We recommend keeping jewellery away from:

a. Perfumes.

b. Deodorants.

c. Cosmetics.

d. Household chemicals.

e. Harsh cleaning agents.

f. Chlorine.

g. Excessive moisture.

h. Physical impact.

Jewellery should be stored separately in a clean and dry place to minimize scratches and other damage.

Natural changes in appearance, surface finish, or colour resulting from normal usage and exposure to environmental conditions may not be considered manufacturing defects.

16. Promotions and Discounts

From time to time, Sheel Jewellers may offer discounts, promotional codes, special prices, gifts, or other promotional benefits.

Unless specifically stated:

a. Promotions cannot be combined with other offers.

b. Promotional offers may be subject to minimum order values or product restrictions.

c. Offers may have a defined validity period.

d. Promotional benefits may not be transferable or redeemable for cash.

e. Sheel Jewellers reserves the right to modify or withdraw an offer at any time.

The terms specified with each promotion shall prevail over general promotional terms where applicable.

17. Gift Cards and Store Credits

If Sheel Jewellers offers gift cards, vouchers, coupons, or store credits, their use shall be subject to the specific terms applicable to the relevant instrument.

Unless otherwise specified:

a. Gift cards or store credits cannot be exchanged for cash.

b. They may not be refundable.

c. They may be subject to an expiry period.

d. They may only be used for eligible purchases.

e. Lost or stolen gift cards may not be replaced unless permitted under the applicable terms.

Additional restrictions may apply and will be communicated at the time of issuance.

18. Website Content and Intellectual Property

All content available on this website, including but not limited to:

a. Logos.

b. Brand names.

c. Product photographs.

d. Product descriptions.

e. Graphics.

f. Designs.

g. Text.

h. Videos.

i. Website layout.

j. Images.

k. Illustrations.

l. Marketing material.

is owned by or licensed to Sheel Jewellers and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

Unauthorised use of our content may result in appropriate legal action.

19. User Conduct

You agree not to use our website to:

a. Commit or attempt to commit fraud.

b. Provide false or misleading information.

c. Place fraudulent orders.

d. Interfere with website security.

e. Introduce viruses, malware, or harmful code.

f. Attempt unauthorized access to our systems.

g. Scrape, copy, or reproduce website content without permission.

h. Violate any applicable law or regulation.

i. Infringe the rights of Sheel Jewellers or any third party.

We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms have been violated.

20. Third-Party Services

Our website may use third-party services, including payment gateways, logistics providers, technology providers, analytics services, and other service providers.

Your use of such third-party services may be subject to their respective terms and policies.

Sheel Jewellers is not responsible for the independent terms, policies, or practices of third-party service providers.

21. Accuracy of Information

We make reasonable efforts to maintain accurate information on our website.

However, there may occasionally be typographical errors, inaccuracies, omissions, or outdated information relating to:

a. Product descriptions.

b. Pricing.

c. Availability.

d. Offers.

e. Product specifications.

f. Shipping information.

We reserve the right to correct such errors or update information at any time without prior notice.

If an error materially affects an order, we may contact the customer and provide the applicable options, including cancellation where appropriate.

22. Limitation of Liability

To the extent permitted under applicable law, Sheel Jewellers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Our liability in relation to a specific purchase shall, to the extent legally permissible, be limited to the amount paid by the customer for the relevant product or transaction.

23. Force Majeure

Sheel Jewellers shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

a. Natural disasters.

b. Floods.

c. Fire.

d. Earthquakes.

e. Epidemics or pandemics.

f. War.

g. Government restrictions.

h. Strikes.

i. Transportation disruptions.

j. Courier disruptions.

k. Internet or technology failures.

l. Power outages.

m. Other unforeseen circumstances.

Where reasonably possible, we will make appropriate efforts to inform customers of significant delays.

24. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that information may be collected, processed, and used in accordance with our Privacy Policy and applicable law.

We recommend reviewing our Privacy Policy before placing an order.

25. Electronic Communications

When you use our website, place an order, create an account, or communicate with us electronically, you consent to receiving communications from us electronically, including through email, SMS, WhatsApp, telephone, or other available communication channels, where permitted by law.

Such communications may include:

a. Order confirmations.

b. Payment confirmations.

c. Shipping updates.

d. Delivery updates.

e. Customer service communications.

f. Transactional notifications.

g. Important information regarding your purchase.

Marketing communications will be handled in accordance with applicable requirements and your preferences.

26. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to immediately notify Sheel Jewellers if you suspect unauthorized access or use of your account.

We shall not be responsible for losses resulting from your failure to maintain the confidentiality of your account information, except where otherwise required by applicable law.

27. Termination

We may restrict, suspend, or terminate your access to our website or services if we reasonably believe that you have:

a. Violated these Terms & Conditions.

b. Engaged in fraudulent activity.

c. Misused the website.

d. Attempted unauthorized access.

e. Provided false information.

f. Engaged in unlawful activity.

Termination of access shall not affect rights or obligations that arose before termination.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website, purchase of products, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Karnal, Haryana, unless otherwise required by applicable law.

29. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict, or override any mandatory rights or protections available to consumers under applicable Indian laws and regulations.

Where applicable law provides a consumer with rights that cannot legally be excluded or limited by contract, those rights shall continue to apply.

30. Changes to These Terms

Sheel Jewellers reserves the right to modify these Terms & Conditions at any time.

Any updated version will be published on this page with the revised date.

You are encouraged to review these Terms periodically to remain informed about any changes.

Your continued use of our website following publication of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

31. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sheel Jewellers
Karnal, Haryana, India

Email: [Insert Email Address]
Phone: [Insert Contact Number]
Website: [Insert Website URL]

For questions relating to orders, returns, refunds, exchanges, or jewellery products, please contact our customer support team using the contact details provided on our website.