Return & Refund Policy

Return & Refund Policy

At Sheel Jewellers, we take great care in selecting, designing, and packaging every jewellery piece. We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to assist you.

Please read the following policy carefully before placing your order.

1. Eligibility for Returns

A return or replacement request may be accepted in the following situations:

• The product received is damaged or defective.
• You have received a wrong product or an incorrect item.
• The product received is significantly different from the product ordered.
• The product has a manufacturing-related issue covered under the applicable product warranty or policy.

All return requests are subject to verification by Sheel Jewellers.

2. Return Time Period

Customers should contact us within [7 days] of receiving the order if they wish to request a return, replacement, or report a product issue.

Requests received after the applicable period may not be accepted.

Important: Please contact us before sending any product back. Unauthorised returns may not be accepted.

3. Conditions for Return

To be eligible for a return, the jewellery should:

• Be unused and in its original condition.
• Not have been altered, resized, engraved, repaired, or modified.
• Be returned with the original packaging and accessories.
• Include the original invoice/order details wherever applicable.
• Not show signs of wear, scratches, damage, or misuse.
• Include any certificates, tags, cards, or other documentation supplied with the product.

Sheel Jewellers reserves the right to reject a return if the product does not meet the applicable return conditions.

4. Products That May Not Be Eligible for Return

Due to the nature of jewellery products, certain items may not be eligible for return or refund, including:

• Custom-made jewellery
• Personalised or engraved products
• Resized or altered jewellery
• Products damaged due to improper handling or use
• Products showing signs of wear
• Products returned without original packaging or documentation
• Products specifically identified as non-returnable on the product page

If you are unsure whether a product can be returned, please contact us before placing your order.

5. Damaged Products

We recommend checking your package carefully when it is delivered.

If your jewellery or package appears damaged:

1. Take photographs of the package before opening it, if possible.
2. Record an unboxing video showing the package and product.
3. Contact Sheel Jewellers as soon as possible.
4. Provide your order number along with photographs/videos of the issue.

This information may be required for us to investigate the matter with our delivery partner and process your request.

6. Wrong Product Received

If you receive a product different from the one ordered, please contact us with:

• Order number
• Photographs of the product received
• Photograph of the shipping label
• Any other information requested by our customer service team

After verification, we will guide you through the replacement or return process.

7. Return Shipping

Where a return is approved because of an incorrect, defective, or damaged product attributable to Sheel Jewellers, the applicable return shipping arrangements will be communicated to the customer.

For other approved returns, any applicable shipping or handling charges may be deducted from the refund, depending on the circumstances and applicable policy.

8. Refund Process

Once the returned product reaches us, it will undergo a quality and condition inspection.

If the return is approved, the applicable refund will be processed using the original payment method or another suitable method, as applicable.

The refund amount may be subject to deductions where permitted under the applicable return terms, including applicable shipping, handling, or other charges.

9. Refund Time

After approval, refunds are generally initiated within [5–7 business days].

The actual time taken for the amount to appear in your bank account, card, or payment account may depend on your bank or payment service provider.

10. Exchange / Replacement

Where applicable, Sheel Jewellers may offer a replacement or exchange instead of a refund, depending on:

• Product availability
• Nature of the issue
• Product condition
• Reason for return
• Applicable return terms

If the replacement product is unavailable, an eligible refund may be offered according to our policy.

11. Jewellery Inspection

Because jewellery can be altered, damaged, or used after delivery, returned products may be inspected before a refund or replacement is approved.

If the returned item shows signs of:

• Wear
• Scratches
• Modification
• Resizing
• Repair
• Damage
• Missing parts
• Improper handling

the return may be rejected.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, customised, manufactured, packed, or dispatched.

For personalised or made-to-order jewellery, cancellation terms may differ.

13. Sale and Promotional Products

Products purchased during a sale, special promotion, clearance offer, or at a discounted price may have different return or exchange conditions.

Please check the product or offer-specific terms before placing your order.

14. Refunds for Customised Jewellery

Customised, personalised, engraved, resized, or specially manufactured jewellery is generally not eligible for return or refund, unless the product is defective or there is an error attributable to Sheel Jewellers.

Please confirm all customisation details carefully before placing your order.

15. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

Sheel Jewellers
Location: Karnal, Haryana, India
Email: [Enter Email Address]
Phone: [Enter Phone Number]
Website: [Enter Website URL]

Our Commitment

At Sheel Jewellers, we have built our reputation over more than 50 years on trust, craftsmanship, and customer satisfaction. We carefully inspect and package our jewellery, and we aim to handle every genuine return or product concern fairly and transparently.